Issues accessing the dashboard and mobile tickets

The system has now been back online for around ten minutes. We're satisfied that our fix has worked and the system is stable.

A problem with our database had caused the system became too slow to respond. Customers viewing mobile tickets or box office users trying to access our dashboard will have seen errors. Although the immediate problem has been fixed, we'll be digging into the root cause to make sure we can avoid this in future.

We're sorry for the trouble this caused you this evening. Please contact us at support@encorepro.com if you have any queries.

Access has been restored - we're seeing the system come back online.

We're aware of a problem accessing mobile tickets and the dashboard. We have identified the problem and are working on a fix. We expect access will be restored shortly.