Mobile tickets connectivity problem

Things have been stable for a while now, so we've flipped the switch to move mobile tickets back to custom domains for clients with performances today.

We're sorry for any extra hassle this has caused you this afternoon.

Custom domains are back up and running. We're waiting a little longer to make sure everything is stable before flipping the switch to move tickets back to custom domains.

Our provider is still working on this issue. As a temporary workaround we have re-routed the links from text messages to use an alternate address (app.crowdengage.com) so that customers can access their tickets.

If any customers are having problems, please ask them go to their text message and click the link again. They will be directed to the new address and will be able to see their tickets. Please note that they will need to go to their message and click again rather than just refresh the page.

We have identified the problem and our provider is working on a fix.

In the meantime we have disabled custom domains for clients with a performance this evening. We have updated the links included in sent messages to use the "app.crowdengage.com" domain so that customers will be able to access their tickets and preorders.

We're looking into an intermittent connectivity problem affecting mobile tickets that are hosted on custom domains (e.g. visit.example.com).