Performance issues causing disruption

Resolved
Resolved

We have now restored all parts of the system and have made some temporary fixes to boost performance. We are continuing to investigate the root cause and will be in touch with affected clients shortly with more information and our next steps. We're very sorry for the disruption to your operations this evening.

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Identified

We have restored the system and are deploying several fixes. Sending is paused for the moment while these fixes are released.

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Investigating

We are investigating performance problems which are causing disruption to all crowdEngage services. More shortly.

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Began at:

Affected components
  • Web app
  • Text message delivery
    • UK message delivery
    • US message delivery