Intermittent errors on mobile tickets and dashboard
We've now resolved the incident - thank you for your patience while the system recovered. Please accept our apologies for the disruption. We will continue to monitor the system and we are on hand for any queries - please email support@crowdengage.com.
The system is recovering and we are monitoring the system returning to normal. We continue to run background jobs more slowly than usual so as to keep the database healthy.
To reduce the load on the database server we are now running background jobs more slowly than usual. Preorder notifications and messages will send, but there may be a delay.
We have identified an issue with our main database server. We have paused background jobs (including message sending) while we investigate the issue. Thank you for your patience.
We're investigating an increased number of errors for mobile tickets and dashboard pages. We'll keep you updated.
- Web app
- Mobile ticketing
- e.nga.ge URL shortener
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