Malformed messages - automatic sending paused

Resolved
Resolved

The problem has been fixed and all messages have been caught up!

Apologies for the disruption this morning.

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Recovering

We've released a fix and have resumed automatic message sending.

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Identified

We've had reports of malformed messages being sent via crowdEngage. This is due to a change released overnight - we're working on a fix now and have paused automated message sending in the meantime.

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Began at:

Affected components
  • Text message delivery
    • UK message delivery
    • US message delivery