Resolved
Resolved

We've been monitoring for the last 15 minutes and the system speed is now back to normal. Please contact support if you have any questions. Thanks for bearing with us this morning, and please accept our apologies for the disruption.

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Identified

We have identified the problem and have put in place some temporary measures to improve the system's performance.

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Investigating

We're seeing some slowness and errors, particularly when using the admin dashboard. Mobile tickets and email/text message sends are working, although may be slower than normal. Please contact the support team if you have any changes that need to be made urgently.

We're looking into the problem and will post updates here. We're sorry for the disruption this morning and we're working to resolve it as soon as possible.

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Began at:

Affected components
  • Web app
  • Mobile ticketing
  • e.nga.ge URL shortener