Resolved

We've now resolved the incident. We're very sorry for the disruption this caused to your operation today.

The problem was due to a large volume of traffic from one of our internal services which overwhelmed the servers responsible for keeping crowdEngage up and running.

We have disabled the service that caused the problem and we will make improvements to ensure that this doesn't happen again. Please do drop us a line if you have any questions.

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Recovering

We've fixed the core issue and the system is recovering.

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Identified

We're aware of problems accessing the system - we have identified the cause and are working on a fix.

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Began at:

Affected components
  • Web app
  • Mobile ticketing
  • e.nga.ge URL shortener