We are investigating message delivery failure
Our core provider has informed us that this issue has been resolved so we are moving message sending back to their systems.
Please contact support with any questions: support@crowdengage.com
Delivery has improved now that we have switched to our backup provider. We continue to investigate the problem with our core provider.
We're sorry for the disruption to text message delivery today - please do get in touch with support if you have any questions.
We are seeing an increase in text messages failing to be delivered for UK clients and have raised a case with our provider to investigate the issue.
In the meantime, we are re-routing messages via an alternate provider to see if we can bypass the problem.
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Text message delivery
- UK message delivery
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