Intermittent slowness

The system has now been stable for a couple of hours. We've made some changes to the way we process background jobs and will continue to monitor. If you have any questions, please don't hesitate to contact the support team.

We've now re-enabled background jobs (sending messages, importing data from ticketing systems) with some extra monitoring and we are continuing to keep a close eye on things.

The system is operating at normal speeds. Background jobs are still paused for the moment while we investigate further.

We are still seeing intermittent slowness on the dashboard and mobile tickets. We have paused background jobs (sending messages and importing data from ticketing systems) while we investigate.

We have scaled up our capacity while we investigate, which has improved page load times.

We're investigating intermittent slowness on the main dashboard and mobile tickets.