Intermittent problems with custom hostnames
Custom domains have been stable for the last 10 minutes. We've resumed sending and everything is working as normal. If your messages were paused, they will now catch up and send to your customers.
We're very sorry about the problem today. We'll be working with our providers to find out what went wrong. Please do email support@crowdengage.com if you have any concerns or queries.
Our monitoring shows we're back up and running. We're waiting to make sure everything is stable before we resume sending.
We have suspended sending until we can verify that custom domains are back up and running.
Once custom hostnames are working again we'll resume sending and the system will catch up with any missed sends. If you have any queries please get in touch with support@crowdengage.com.
We're very sorry about this and are working with our provider to get you back up and running as quickly as possible.
We're investigating intermittent connection problems for clients using custom hostnames (e.g. yourvisit.example.com) for their mobile tickets and preorder pages.
Currently we believe this is a problem with one of our suppliers. We're raising it with them and will keep you posted.
- Mobile ticketing
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